ScalinIn short: Apple sells and bills every Scalin subscription, so Apple issues every refund. We cannot process one for you — but we can help you get it. Request at reportaproblem.apple.com, and write to us if it goes wrong.
1. Who you actually bought from
Scalin Pro is an in-app purchase sold through the Apple App Store. Apple is the merchant of record: Apple takes the payment, holds the payment details, issues the receipt and handles refunds under the Apple Media Services Terms and Conditions you accepted with your Apple Account.
We never receive your payment details and we have no ability to charge, credit or refund your card. Any refund has to come from Apple.
2. How to request a refund
- Go to reportaproblem.apple.com and sign in with the Apple Account that made the purchase.
- Choose I'd like to → Request a refund.
- Pick a reason, select the Scalin purchase, and submit.
Apple reviews requests and usually provides an update within 24–48 hours. If approved, the time for money to reach you depends on the payment method. See Apple’s current refund instructions or contact Apple Support.
Eligibility varies by country or region and the circumstances of the purchase. Apple decides the request; we cannot approve or overturn its decision. Your mandatory consumer rights remain unaffected.
3. Free trials
A free trial may be offered to eligible users. The purchase screen shows the duration and the subscription price that follows it. Eligibility and available offers are determined through the App Store; a trial is not guaranteed for every user or plan.
To avoid a charge, cancel at least 24 hours before the trial ends. Trial access may end when you cancel. If no introductory offer applies, the subscription begins with a paid period.
4. How to cancel a subscription
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then Subscriptions.
- Select Scalin, then Cancel Subscription.
Cancelling stops the next renewal. It does not refund the period you already paid for, and you keep Pro until that period ends.
Deleting the app does not cancel the subscription. Renewals continue until you cancel in Settings. This catches people out more than anything else on this page.
5. Statutory withdrawal rights (EU, UK and similar)
You may have statutory cancellation or withdrawal rights depending on your country and the terms under which digital content or services begin. Because the purchase is made through Apple, contact Apple to exercise those rights. The Apple Media Services terms for your country explain the conditions and any exceptions.
Nothing in this policy limits any mandatory consumer rights you have under the law of your country of residence.
6. Common cases
| Situation | What to do |
|---|---|
| Charged after forgetting to cancel a trial | Request a refund from Apple and cancel the subscription in Settings. |
| Charged twice / unrecognised charge | Check the Apple Account used, then Report a Problem. Apple can trace the receipt; we cannot. |
| Pro features missing after paying | Tap Restore Purchases on the paywall or in Settings, on the same Apple Account. If it still fails, email us. Include your Support ID from Settings → About Scalin so we can investigate. |
| Subscription bought on another Apple Account | Sign in with that account; subscriptions cannot be transferred between accounts. |
| App does not work on your device | You can contact us with your iOS version, device and what went wrong, or request a refund from Apple. |
7. What we can do
We can investigate missing access or technical problems and help you find Apple’s refund process. Email support@scalinapp.com with the plan, purchase date, what happened and, if available, your Support ID from Settings → About Scalin. You do not need to send your weight history or payment card details. Contacting us is not a requirement before requesting a refund from Apple.
8. Changes
The current version of this policy is always at scalinapp.com/refund, with the date at the top. Apple's own refund process may change independently of it; Apple's pages are always the authority on their side of the transaction.
9. Contact
Gleb Matsko, Serbia
Email: support@scalinapp.com